West Cadillac House Rules
Solina 148a, 38-610 Solina • Owner: P.W. REJMAN SP. Z O.O., ul. Legionów Polskich 31, 38-500 Sanok, Poland
1. General provisions
These House Rules set out the terms of accommodation services, use of rooms and facilities, and Guest responsibilities during a stay at West Cadillac.
Making a booking, paying a deposit, or beginning your stay constitutes acceptance of these House Rules.
Guests are required to observe safety and order regulations and to respect the property's belongings.
These House Rules apply to all Guests on the property, including visitors.
The person making the booking is responsible for all persons staying in the room under that booking.
2. Bookings and payments
Bookings can be made via Booking.com, the property's website, or by contacting us directly.
For bookings made directly through the property's website, a deposit is charged in accordance with the booking terms.
Local (tourist/climate) tax is: 3 PLN per person for each night of stay started.
Stay prices include accommodation and standard use of the room's furnishings.
The property does not charge extra for electricity or water consumption.
3. Check-in / check-out times
Your stay begins at 2:00 PM on the arrival day and ends at 10:00 AM on the departure day.
Check-in takes place between 2:00 PM and 8:00 PM. After 8:00 PM, self check-in is possible via a lockbox/code, provided in advance by the property.
Guests must inform the property of their expected arrival time, particularly for late check-in.
Early check-in or late check-out is possible only by prior arrangement with the property and subject to room availability.
Unauthorised extension of a stay beyond the agreed check-out time may result in an additional charge.
4. Occupancy and number of guests
Only persons registered at the time of booking may stay in the room.
Exceeding the declared number of guests without the property's prior consent results in a charge of 150 PLN / person for each night of stay started.
An additional guest requires prior notice and approval from the property.
Visits from non-registered persons are permitted after informing the property in advance. Visitors may not stay overnight.
If a visitor stays overnight, a charge of 180 PLN / person will apply.
5. Quiet hours and conduct
Quiet hours are in effect from 10:00 PM to 7:00 AM. Guests are required to keep quiet and not disturb other guests' rest.
Prohibited: organising parties, playing loud music, behaviour that disturbs other Guests, and damaging the property's furnishings.
The property reserves the right to refuse accommodation, or to end the stay of, any person who: is under the influence of alcohol or drugs, behaves aggressively or offensively, or poses a threat to others.
In the event of a serious breach of these House Rules, a Guest may be required to leave the property without a refund for the unused portion of their stay.
6. Smoking ban and pets
A strict no-smoking policy applies throughout the entire property, covering cigarettes, e-cigarettes, and other tobacco products. This also applies to balconies.
Frying fish and cooking food that produces strong odours in the rooms is prohibited.
A breach of the smoking ban, or leaving a strong odour in the room, will result in a charge of 300 PLN (odour removal / ozone treatment of the room).
Pets are not accepted at the property.
7. Liability for damage
The Guest bears full financial responsibility for damage caused through their own fault or that of persons in their care.
This includes, in particular: damage to furnishings, destruction of equipment, soiling requiring additional cleaning, and loss of items belonging to the property.
In the event of damage, the property has the right to charge the Guest for repair, replacement, or restoring the room to its previous condition.
Parents or guardians are responsible for any damage caused by children.
8. Keys and room access
Guests are responsible for taking care of the keys / access cards issued to them.
A lost key or card will incur a charge of 150 PLN.
Giving keys or room access to non-registered persons is prohibited.
9. Housekeeping and room service
The property ensures the room is prepared to a standard before your arrival.
Room service during a stay is provided on request. To request service, please leave a sign on your door between 10:00 AM and 3:00 PM.
Guests are required to leave the room in a condition that allows for its continued use.
Excessive soiling may result in additional charges: carpet cleaning: 200 PLN, strong odour removal: 300 PLN.
10. Child safety
Parents or guardians bear full responsibility for children's safety throughout the stay.
Children must not be left unsupervised on the property.
The property has a lift. Children should not use the lift unsupervised.
Extra caution should be exercised throughout the property.
11. Balconies
Balconies are part of the property's furnishings and must be used in accordance with safety rules.
Prohibited: smoking on balconies, leaning over railings, sitting or climbing on safety features, running, and any behaviour that could create a hazard.
Children may only use balconies under adult supervision.
12. Parking
The property provides free on-site parking for Guests.
Each room is entitled to one parking space as standard. Additional vehicles may be accommodated subject to availability.
The property is not liable for vehicles left on-site or items left inside them.
13. Facilities and activities
On-site amenities include: billiards — 5 PLN per game, and table football — free of charge.
Guests are required to use facilities as intended.
14. Property liability
The property is not liable for valuables left in rooms or elsewhere on the premises.
The property is not liable for temporary inconveniences arising from causes beyond its control (power outages, water shortages, internet failures, actions of third-party providers).
15. Final provisions
Any comments regarding your stay should be reported promptly to the property's staff.
Not knowing these House Rules does not exempt Guests from complying with them.
The property reserves the right to refuse service to persons breaching safety rules or these House Rules.
We wish you a pleasant and safe stay at West Cadillac.
Frequently Asked Questions (FAQ)
Is there free parking at the property?
Yes, West Cadillac provides free on-site parking, with no need to book a space in advance.
Is breakfast included in the price of the stay?
Yes, we serve a buffet breakfast. Guests rate it 9.6/10 on average.
Does the property have a restaurant, spa or pool?
No, the property doesn't have its own restaurant, spa or pool. Instead, we offer guests discounts at trusted partner restaurants in Solina (see the homepage, Partnerships section).
Is Wi-Fi free?
Yes, free Wi-Fi is available in all rooms.
Do the rooms have a private bathroom?
Yes, every room has its own private bathroom.
What are the check-in and check-out times?
Check-in takes place between 2:00 PM and 8:00 PM (after 8:00 PM, self check-in is available via a lockbox/code), and check-out is by 10:00 AM.
Personal data protection (GDPR)
In accordance with Article 13 of the General Data Protection Regulation of 27 April 2016 (EU Official Journal L 119, 04.05.2016)
1. Data Controller: The controller of your personal data is P.W. REJMAN SP. Z O.O., based in Sanok, ul. Legionów Polskich 31, Poland.
2. Data Protection Officer: Contact via email: iod@hotel.pl.
3. Purpose of processing: Your personal data is processed for the purpose of providing hotel services, pursuant to Article 6(1)(b) of the General Data Protection Regulation.
4. Recipients of data: Recipients of your personal data will only be entities entitled to access it under applicable law, and entities involved in service delivery.
5. Retention period: Your data will be stored for a period of 10 years.
6. Your rights: You have the right to request access to your personal data from the controller, as well as the right to rectification, erasure, or restriction of processing, and the right to data portability.
7. Complaints: You have the right to lodge a complaint with the supervisory authority.
8. Voluntary provision of data: Providing your personal data is voluntary; however, refusal to provide it may result in refusal to perform the service/agreement.
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Have questions about these House Rules or your stay? Get in touch — we're happy to help.
Contact us